Use this form to log all incoming maintenance calls and emails received on behalf of BNB Networks clients. Every submission creates a help desk ticket that is tracked, assigned, and followed up on by the dispatch team.
Fill out every field accurately. Incomplete submissions delay dispatch.
Follow these three rules every time you submit a ticket to keep dispatch running smoothly.
Every incoming call or email must be submitted regardless of urgency. Incomplete logs create gaps in dispatch records and leave clients without follow-up.
Tickets should be submitted during or immediately after the call — not batched. Real-time logging keeps dispatch accurate and response times fast.
Once submitted, the dispatch team receives the ticket and assigns it. You do not need to follow up unless instructed by a supervisor or dispatch lead.
